Werner, an 87-year old man who signed up for Citibike (via Streetsblog)
So I’ve taken a CitiBike out twice. I faced some minor problems each time. Nothing big that I’m sure they’ll iron out (codes not working, lock not locking properly, etc.). However, I tried to reach CitiBikes about it, using the giant phone number they print on their receipts. I haven’t been able to reach them for 3 days - constant busy signal. How are you supposed to troubleshoot with no support?